Return Policy

You may return Tenersboots.com purchases at any Tener's store or by mailing it to our fulfillment center at the following address:

Tener's Western Outfitters
Attention: Returns Department
4320 W. Reno Ave.
Oklahoma City, OK 73107

You will be credited for the cost of the items and applicable taxes. Shipping is not refunded.

To return or exchange Teners.com purchases at a Tener's store, please take the packing slip included with your order and the credit card used for the original purchase. The packing slip will serve as your receipt. If you don't have your packing slip, you'll be credited the current price of the item and issued a Tener's store merchandise credit for the amount. Shipping is not refunded.

Tener's Western Outfitters stores are conveniently located:

Oklahoma City, OK at 4320 West Reno (405) 946-5500
Moore, OK at I-35 and 12th (405) 793-0300
Shawnee, OK at 3309 North Kickapoo (405) 275-8010
Out-of-state, call 1 (800) 654-6715.

Return or exchange a Teners.com purchase by mail

  1. Detach the bottom of the packing slip included with your order.
  2. On the side marked "merchandise return form," circle the item(s) you're returning. Please indicate the reason(s) for your return.
  3. If the address for the return is different from the one listed on the form, fill out the box labeled "different ship-to address" on the reverse side of the form.
  4. For returns, the original credit card will be credited or you will receive a Tener's Gift Card, depending on how the items were originally purchased.
  5. For exchanges, fill out the reverse side of the form.
  6. Pack your return securely in the original package if possible. Be sure to include the return form. Attach the shipping label provided with your original order. If you do not have your original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return; and requested exchange items if applicable. Please mail all returns and exchanges to:

    Tener's Western Outfitters
    Attention: Returns Department
    4320 W. Reno Ave.
    Oklahoma City, OK 73107

    We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. Tener's Western Outfitters is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.

Return status

Returns mailed to Tener's may take one to two weeks to process after you mail it. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes one to two billing cycles for the credit to appear on your credit card statement.